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Customer Service

Terms and Conditions

Legal documents

DLG believes strongly in protecting user privacy. Purchasing of any products supplied by the DLG OnlineSHOP ("Products") requires that you accept DLG’s privacy policy. Please go to DLG's [privacy policy] for information on how DLG collects and uses personal information from users of the DLG OnlineSHOP.

Your purchases of any Products via the DLG OnlineSHOP will be governed by the following terms and conditions of Sales. Please read these terms and conditions carefully before ordering any Products from the DLG OnlineSHOP. You should understand that by ordering any Products, you agree to be bound by these terms and conditions. DLG’s Terms and Conditions of Sale ("Sales Terms")

1. About These Sales Terms

These Sales Terms are applicable to all orders and purchases made in the DLG OnlineSHOP ("Products").

With regard to the purchases in the OnlineSHOP, DLG will communicate electronically by sending email. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing. DLG may revise these Sales Terms from time to time. Any changes to the Sales Terms will apply to orders placed on or after the effective date stated in these Sales Terms or elsewhere on the DLG OnlineSHOP. You are advised to check this page from time to time to take notice of any changes, as they are binding on you.


2. Your account

If you create an account (personal user identification or username) on the DLG OnlineSHOP you are responsible for maintaining the confidentiality of your username and password and for restricting access to your password, and you agree to accept responsibility for all activities and for each purchase that occurs under your account unless those activities or purchases are carried out by an unauthorised third party who has gained access to your account other than by reason of your negligence or carelessness.

3. Placing an Order

ITo be able to buy Products you have to:

have read an accepted these Sale Terms; provide your name and address, phone number, email address, payment details and other required information; provide a delivery address (Note that DLG is unable to deliver to certain addresses, including but not limited to, P.O. Box addresses, overseas army addresses, some hotels, hostels or prisons.); and be legally capable of entering into binding contracts be the owner or authorized holder of a valid debit/credit card to buy the Products if paying with a debit/credit card.

You may place an order by clicking on the "ADD TO BAG" button and proceeding to the checkout page.

You will be provided with an opportunity to review your order(s), read an accept the Terms of Sale, check the total price of your order(s) and the information you have provided and correct any input errors before confirming your order(s).

The DLG OnlineSHOP currently ships to addresses in most major-cities worldwide.

4. Order Processing and Contract Formation

Once you have submitted and confirmed your order(s) using the OnlineSHOP, DLG will send an email to the email address you provided acknowledging receipt ("Order Receipt Confirmation email") of the order(s) and setting out details of the ordered Product(s).
DLG may choose not to accept any order in DLG's sole discretion including without limitation in the case of abnormal orders and orders which DLG suspects are not placed in good faith.
After receiving your order(s), DLG will check that the relevant Product(s) is (are) in stock. A contract for the sale of Products between you and DLG will only be formed when DLG emails you confirming that all or part the Product(s) is/are still available and has/have been dispatched ("shipment confirmation email"). The order is formed on sending the shipment confirmation email whether or not you receive such email.
The contract for the sale of Products will relate only to those Products whose dispatch we have confirmed in the shipment confirmation email. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate shipment confirmation email. In the Order Receipt Confirmation email you will receive a copy of these Sales Terms, however you are encouraged to download, save and/or print a copy of your Order Receipt Confirmation email and these Sale Terms for your records.
You have the option to cancel your order at any stage before you have received your confirmation email by contacting DLG Customer Service. If you would like to cancel your order after you have received your shipping confirmation email, please see the Returns and Refunds section below.

5. Prices, Shipping and Handling, Charges and Taxes

The price charged for a Product will be the price in effect at the time your order is placed and will be set out in the Order Receipt Confirmation email and in your shipping confirmation email.

In the event of a pricing error, whether on the DLG OnlineSHOP or in an order confirmation email or otherwise, you accept that DLG has the rightto correct such error and charge the correct price or cancel the order. If the actual price is more than the amount shown on your order confirmation DLG will contact you with the correct price before processing your order, and your sole remedy in the event of such error is to cancel your order.

In the event of a pricing error, whether on the DLG OnlineSHOP or in an order confirmation email or otherwise, you accept that DLG has the right to correct such error and charge the correct price or cancel the order. If the actual price is more than the amount shown on your order confirmation DLG will contact you with the correct price before processing your order, and your sole remedy in the event of such error is to cancel your order.

Separate charges for shipping, handling and their related VAT or other taxes will be shown in your Order Receipt Confirmation email and can be viewed on a summary screen prior to finalizing your order. Prices for Products and for shipping and handling are liable to change at any time, but changes will not normally affect orders in respect of which we have already sent you a shipping confirmation email (save in the case of a manifest pricing error as described above).

6. Payment

Payment shall be made by one of the methods you have selected during the checkout process (being VISA, MasterCard, or PayPal)
In the event DLG does not receive the authorization DLG reserves the right to cancel your order.
The value of your purchase(s) will be settled from the applicable card once DLG has sent you the Shipping Confirmation email.

7. Delivery

You should allow 10-15 business days for standard production, provided that your payment is received before 3pm on the day that the ordered is placed. Delivery shall in any event take place within 15 days after the Shipment Confirmation email. DLG reserves the right to substitute another carrier of equal or lesser cost to deliver your order. If Express Delivery/shipping is required, please select that as your shipping choice. If DLG cannot deliver your order within the period specified in your shipping confirmation email then DLG will contact you and you may choose to cancel your order and DLG will provide you with a full refund. If you unreasonably defer delivery or delay the receipt of delivery after DLG has notified you that they have tried to deliver the ordered items to you, or if you have provided them with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to DLG.

8. Events outside the control of DLG

DLG shall not be held responsible for delay or failure to perform, if the delay or failure is caused by any act, event, non-happening, omission accident or circumstance beyond its reasonable control including but not limited to:

  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • strikes or lock-outs (or other industrial action);
  • national or local states of emergency,
  • failure of transportation facilities, power or utility outages, earthquake, fire, explosion, storm, flood, subsidence, epidemic or other natural disaster.
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • the acts, decrees, legislation, regulations or restrictions of any government.
  • DLG's performance is deemed to be suspended for the period that the above continues.

9. Product Availability

DLG uses reasonable efforts to ensure the availability of Products you order from the DLG OnlineSHOP. However, Products are made available to purchase on a "first in-first out" basis and are only available whilst stocks last.

10. Compatibility, Product Information

Please take care when placing your order to ensure that the Products you purchase are compatible for the intended use. Please use the DLG OnlineSHOP as your final point of reference when checking compatibility. In the event of a difference between the DLG OnlineSHOP content and any other website (or any other source of information) the compatibility of Products as shown on the DLG OnlineSHOP at the time of purchase will be seen as taking precedence.
If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay DLG Customer Service either via email.

11. Title to Products

DLG retains full legal title to Products until it has received all amounts due on the ordered Products in full. The Products will be at your risk from the time of delivery. Ownership will pass to you when we receive payment in full for the Products ordered.

12. Return and Refund

To cancel your order you must notify DLG Customer Service either via email to If you do not return the Products, DLG reserves the right to refuse a refund or exchange. If you return any Products in a used or damaged condition, DLG reserves the right to deduct from any refund due to you (or otherwise seek to recover from you) an amount equivalent to the reduction in value of the Products, which might be 100% of the purchase price.
Once DLG has received and validated your returned Products, DLG will send you an email to confirm the validation. Your exchange will then be processed by DLG and confirmed to you by email. If you cancel your order before order confirmation email, your refund will be processed within 14 (fourteen) days after receipt by DLG of the returned Products or evidence that you have sent the Products back to DLG, whichever earlier. Otherwise, your refund will be processed within 30 (thirty) days of DLG's email to you confirming the receipt and validation of your returned Products.

13. Consumer Warranty (Guarantee)

THIS GUARANTEE GIVES YOU SPECIFIC RIGHTS. IT IS OFFERED AS AN ADDITIONAL BENEFIT TO YOUR RIGHTS UNDER LAW. YOU ALSO HAVE OTHER RIGHTS UNDER LAW WHICH MAY VARY FROM COUNTRY TO COUNTRY. You can find out about your legal rights and remedies by contacting your local consumer advice service. Nothing in this guarantee will replace or lessen any of your legal rights or remedies.
Products sold by the OnlineSHOP include a guarantee for Products which turn out to be faulty or not as advertised during the periods set out below for various Product types:

  • 2 months warranty for Silver and Brass
  • 3 months warranty for 14k Rose Gold and 14k White Gold
This means you can request replacements free of charge if the Products turn out to be faulty or not as advertised during this period. DLG will replace your Product with a Product of identical or similar characteristics, except as set out below. DLG may replace your Product under this guarantee whether or not a repair of your original Product is possible. If DLG chooses instead to repair your Product DLG may do so with new or refurbished components.
If the Product cannot be replaced within a reasonable time or without inconvenience, you may request a refund or price reduction. Refunds, if authorized, will usually be made using the same method originally used by you to pay for your purchase.
This guarantee is given to the original purchaser of the Product from the DLG OnlineSHOP and is not transferable.
Please retain your order confirmation/invoice as the original proof of purchase is the warranty. If a receipt is not available a credit card or bank statement showing the relevant transaction will suffice. This does not affect your legal rights.
This guarantee does not cover normal wear and tear or damages caused by accidents, mishandling, improper use (knocks, dents, crushing etc.). Repairs (or attempted repairs) to Products other than by DLG will void this guarantee whether or not damage has been caused by such repair or attempted repair.
If your Product is repaired or replaced by DLG under this guarantee, the new item will benefit from the remainder of the term of this guarantee (calculated from the date of the original purchase of the Product). The period of this guarantee shall not be extended whether or not your Product is repaired or replaced.

14. Liability

DLG warrants to you that any Product purchased from through the DLG OnlineSHOP is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. Neither DLG nor DIANA LAW PRINTED ACCESSORIES are responsible for indirect losses which happen as a side effect of your main loss or damage and which are not reasonably foreseeable by you or DLG/ DIANA LAW PRINTED ACCESSORIES, including but not limited to loss of anticipated savings.
These Sales Terms set out the full extent of the obligations and liabilities of DLG and DIANA LAW PRINTED ACCESSORIES in respect of the sale of the Products via the DLG OnlineSHOP. To the extent permitted by applicable law, there are no other warranties, conditions or other terms that are binding on DLG or DIANA LAW PRINTED ACCESSORIES other than those set out in these Sales Terms.

  • for death or personal injury caused by their negligence;
  • for fraud or fraudulent misrepresentation;
  • for any matter for which it would be illegal for DIANA LAW PRINTED ACCESSORIES or DLG to exclude, or attempt to exclude, liability.

15. Severability

If any provision of these Sales Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Sales Terms and shall be enforced to the fullest extent permitted by applicable law not affecting the validity and enforceability of any remaining provisions.

16. Contact details

DLG Customer Service will assist you with any DLG OnlineSHOP order related questions or complaints. You can contact DLG either via email at

17. Transfer of rights and obligations

These Sales Terms are binding on you and DLG and on any person DLG might transfer its rights to.

You may not transfer, assign, charge or otherwise dispose of a contract with DLG, or any of your rights or obligations arising under it, without our prior written consent.
DLG may transfer, assign, charge, sub-contract or otherwise dispose of a contract with you, or any of SDSA's rights or obligations arising under it, at any time during its term.

18. Waiver

If DLG fails, at any time to insist upon strict performance of any of your obligations under these Sales Terms, or if DLG fail to exercise any of the rights or remedies to which it is entitled under these Sale Terms this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

19. Entire agreement

These Sales Terms and conditions and any document expressly referred to in them represent the entire agreement between DLG and you and supersede any prior agreement, understanding or arrangement between the parties, whether oral or in writing.
You acknowledge that, in entering into a contract with DLG, you have not relied on any representation, undertaking or promise given by DLG or any third party or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these Sales Terms.

20. Governing law and Jurisdiction

These Sale Terms and your purchase of products from DLG through the DLG OnlineSHOP shall be governed by and construed in accordance with the laws of Hong Kong, without resort to its conflict of law provisions.
Any dispute or claim arising out of or in connection with these Sales Terms or your purchase of Products from DLG (including noncontractual disputes or claims) shall be subject to the jurisdiction of the HKSAR courts.


1. How do I place an order?

To place an order, please select your desired item(s) and add to your shopping bag. Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order. You will need to create an account or log in to an existing account. As soon as you confirm your order, an automated e-mail confirmation will be sent to you.

2. How can I pay for my order?

You can pay using Visa, MasterCard and PayPal. These payment methods are all 100% secure. All submitted personal and payment information is encrypted and secure.

3. What happens when I have placed my order?

Once you have placed your order, you will receive an email notification to confirm this. All personal and payment information will be verified and if there are any issues we will contact you.

4. How do I track my order?

When you place an order and it is dispatched you will receive an email with a tracking number. Please use the tracking number to locate your parcel on the DHL website. Please note that you will not be able to track your order until the day after you receive your tracking information.

5. Can I amend my order?

Yes, before our order confirmation email to you. Once you have received our confirmation, your order cannot be amended.

6. Can I cancel my order?

Yes, before our order confirmation email to you. Once you have received our confirmation, your order cannot be cancelled.

7. How secure is my order?

Your order is protected by VeriSign, which secures over 500.000 web servers worldwide with strong encryption and rigorous authentication. VeriSign is the leading Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce and communications for websites, intranets, and extranets.

8. My payment has been declined

  • Please check your card details in your account to make sure the information is correct, e.g. the expiry date or your billing address.
  • Make sure that you enter the security code correctly – the three digit number on the back of your card.
  • Your payment may have been declined by your bank – please check this with your bank.
  • If you’ve checked all of the above, we suggest you try paying with another card.

If you’ve tried all of the above and are still experiencing problems, please contact our DLG OnlineSHOP Customer Service at providing as much information as possible.

9. Can I change my billing address after I have placed an order?

Orders are processed very quickly and so it is not possible to change your billing address once an order has been placed. Please contact our Customer Service team for further assistance:

10. Can I change my shipping/delivery address after I have placed an order?

Orders are processed very quickly and so it is not possible for the DLG OnlineSHOP to change your shipping address, however once you have received your tracking information you can contact DHL who may allow for a delivery address change. Please note that the OnlineSHOP cannot accept responsibility for any delays in the delivery of orders when amendments have been made to the delivery address and will not offer any compensation.

11. If I order something that is no longer in stock what will happen to my order?

During extremely busy periods it is possible to place an order for a product which may just have gone out of stock. In this case, the OnlineSHOP reserves the right to cancel your order.
If you have paid via PayPal, you will be issued with a refund for the amount paid.
If you have paid via credit/debit card your card will not have been charged.
We apologize for any inconvenience.


1. Is my order on its way to me?

When your order has been dispatched you will receive a confirmation email with your tracking number. Click the link to locate your parcel. Please note that you will not be able to track your order until the day after you receive your tracking information.

2. How do I track my order?

When you place an order and it is dispatched you will receive an email with a tracking number. Please use the tracking number to locate your parcel on the DHL website. Please note that you will not be able to track your order until the day after you receive your tracking information.

3. Where do you deliver?

The DLG OnlineSHOP currently ships to addresses worldwide.

4. How does your delivery service work?

Our orders are sent via DHL and must be signed for upon delivery. If there is no one available to sign for a delivery then the parcel will be returned to the DHL depot and a contact card will be left in your post box. DHL will make a second delivery attempt on the next business day. If the second delivery is unsuccessful, the DHL driver will leave a contact card in your post box in order for you to arrange a re-delivery at your convenience. Please note that your parcel will be available at the DHL depot 10 business days from the 1st delivery attempt.

5. What time do you deliver?

DHL will deliver between 08:00 and 18:00. A signature will be required upon delivery.


1. Does my DIANA LAW PRINTED ACCESSORIES piece have a warranty / guarantee?

The DLG OnlineSHOP will replace manufacturing faults free of charge up to 2 months from the original date of purchase for silver/brass pieces within the Precious Metal Interchangeable Series and 3 months from the original date of purchase on 14k Rose Gold/White Gold pieces. Please retain your order confirmation/invoice as the original proof of purchase is the warranty. If a receipt is not available a credit card or bank statement will suffice. This does not affect your statutory rights.

2. What do I do if my DIANA LAW PRINTED ACCESSORIES piece is lost or stolen?

The warranty does not entitle you to replacements or refunds for lost or stolen items. We recommend the use of extra care on our products which could be extremely fragile due to high-technology printing. Insurance cover is advisable on all valuable pieces. General wear and tear, misuse and tarnishing are not covered under the warranty. This does not affect your statutory rights.

3. Can my DIANA LAW PRINTED ACCESSORIES piece be repaired?

If your DIANA LAW PRINTED ACCESSORIES piece breaks within the warranty then the DLG OnlineSHOP will replace the item. Please see 'Does my DIANA LAW PRINTED ACCESSORIES piece have a warranty / guarantee' above for information on the DIANA LAW PRINTED ACCESSORIES warranty.

4. My accessory piece has broken outside of warranty, what should I do?

Please contact us at Please note that some pieces are not fixable due to the nature of 3D printing production.


DIANA LAW PRINTED ACCESSORIES provides a universe of hand-finished and modern accessories made from high-technology printing methods and materials, including solid sterling silver and brass, set with Swarovski rhinestones pavé.

As part of our commitment to advancing responsible business practices we want to make sure that you as our customers and consumers get as much information as possible about our products and the way we source and produce them.

Gold Plated Brass & Polished Brass

Gold Plated Brass is a durable material, but can still scratch or wear through. Prolonged surface wear can rub off the finish. To prevent damage, we recommend storing your item in a soft cloth pouch away from other products, and avoiding exposure to household chemicals and cleaning products.

Raw Brass

has a rustic matte look, with rough surfaces and some tarnishing (color spots). It is great for antique-looking objects.

Like all brass, our Polished and Raw offerings will tarnish over time and may need to be polished.

Brass models are fabricated using a complex five-step process. First, the model is printed in wax using a specialized high-resolution 3D Printer. It is then put in a container where liquid plaster is poured in around it. Once the plaster sets, the wax is melted out in a furnace, and the remaining plaster becomes the mold.
Molten brass is poured into this mold and set to harden. The plaster is broken away, revealing your new product. Raw Brass is briefly tumbled. Polished and Gold Plated Brass are carefully cleaned and hand polished. Gold Plated Brass goes through a final electroplating process for an outside coat of 22k gold. Please be aware that polishing and plating can wear down or fill in very fine details and edges.

DIANA LAW PRINTED ACCESSORIES’ Brass consists of 15% zinc, 5% tin, and 80% copper.

Sterling Silver

Premium Silver is highly hand polished to a "wet" sheen and looks very shiny.

Polished silver is lightly hand polished to achieve a smooth finish but still can have some surface texture.

Raw silver is mechanically polished so may show print lines and have a rougher surface texture.

3D Printed Sterling Silver products are made using a three-step process. The products are created with a lost-wax casting process using a highresolution 3D wax printer. The 3D printed wax model is put in a container and liquid plaster is poured around it to create a mold. After the plaster sets, the wax is melted out and molten silver is poured into the plaster mold. The plaster is then pulled away to reveal the silver and the finished product is polished for a smooth surface.

DIANA LAW PRINTED ACCESSORIES’ Sterling Silver is an alloy made of 92.5% pure silver and 7.5% copper.

Stainless Steel

dishwasher safe
not recyclable
not foodsafe

It is heat resistant to 831ºC / 1528ºF degrees. Higher temperatures may significantly change material properties.

Some people may have nickel allergy, nickel coating is not used in our collection pieces.

To build steel models, special 3D printers deposit small drops of glue onto layers of stainless steel powder, one layer at a time, until the print is complete. We carefully remove these models from the printer. At this stage of the process, the objects are very fragile, similar to wet sand. The models then go through an infusion process that replaces the glue with bronze, creating a full metal product. Models are then processed to achieve your desired finish, sprayed with a sealant, and shipped to you.

DIANA LAW PRINTED ACCESSORIES’ Stainless Steel Specifications:

Alloy Family: 420 SS+ Bronze (40% bronze)
UTS: 99 KSI (682 MPa)
Yield: 66 KSI (455 MPa)
Modulus: 21.4 MPSI (147 Gpa)
Elongation: 2.30%
Hardness: 20-25 HRc

Strong & Flexible Plastic

This material is incredibly versatile, and can be used for a wide variety of pieces.

dishwasher safe
not watertight
not recyclable
not foodsafe

Strong & Flexible plastics are heatproof to 80℃ / 176℉ degrees. Higher temperatures may significantly change material properties.

To print in this material, we start with a bed of Nylon powder and sinter the powder with a laser layer by layer, solidifying the powder as we go. Because of this layer by layer process, some products may see a staircase effect.

Swarovski Crystal Rhinestones

Swarovski crystal is a delicate material that must be handled with special care. DIANA LAW PRINTED ACCESSORIES will not be held liable for any damages incurred after the receipt of products. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage.

All Swarovski fashion jewelry is traditionally crafted and therefore very delicate. The metal is plated and each crystal is individually set. As a result, special care is required. Please follow the advice below.

  • Store your jewelry in the original packaging or a soft pouch to avoid scratches.
  • Polish your jewelry frequently with a soft cloth to maintain its original, lustrous finish.
  • Remove jewelry before washing hands, swimming, and/or applying products (e.g., perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.
  • Put on jewelry last when dressing and take off first when undressing.
  • Avoid contact with water.
  • Avoid hard contact (i.e., knocking against objects) that can scratch or chip the crystal.


Can I return the Product for a full refund?

We offer full refund only to Products you have received that do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation. Please contact without delay DLG Customer Service via email.

Can I cancel my order before I receive the product?

It is possible to cancel your order before the order confirmation email. Due to the complexity of production and time required, each order is placed by-order and individually produced. Full amount will be debited upon receipt of order confirmation email.

How do I exchange my DIANA LAW PRINTED ACCESSORIES piece?

We do offer exchange only on items that are damaged during shipment. Please provide a receipt valid within 30 days of purchase to our representative at We will assist you as best as we can.

We cannot offer an exchange without a valid receipt. Please note that pierced earrings including earring pendants are nonreturnable for reasons of hygiene and safety.

  • Apply critical thinking and reasoning skills to identify problems and to develop problem-solving abilities within the business context.
  • Develop potential, enabling them to face the future with confidence and determination.
  • Prepare for leadership and service within a broad spectrum of business and business-related arenas.
  • Acquire the tools specific to business processes and procedures and the capacity to understand the principal theory, significance and practical applications related thereto.
  • Develop a solid understanding of the functional components of business - economics, marketing, accounting, finance, law, management, thus enabling the graduate to assume managerial trainee and like positions, in which they will have the occasion to grow and develop further.
  • Apply theoretical knowledge to the solution of real-life (field related) problems both individually and through teamwork within the context of a variety of active learning environments.
  • Develop strong communication skills with due emphasis on the tools of effective writing.

Privacy Policy


DLG updates the privacy statement from time to time and we therefore advise you to read it regularly.

Information storage

DLG uses a number of safety precautions to protect your personal information from unauthorised use. We only store this information for a limited time.
DLG does not accept responsibility for the accuracy of the information you submit.

DLG are concerned about privacy issues and want you to be familiar with how we collect, use and disclose personal information ("PI", as defined below). This Privacy Policy describes our practices in connection with PI that we collect through this website ("Site"). This Privacy Policy does not address the collection, use or disclosure of information by any third parties, on other websites or offline. We may change this Privacy Policy by posting a new privacy policy on the Site. You can determine when this Privacy Policy was last revised by referring to the "LAST UPDATED" legend at the bottom of this page. Any changes to our Privacy Policy will become effective upon our posting of the revised Privacy Policy on the Site. However, all significant changes to our Privacy Policy, which would lower the protection of your PI already provided to us, will only become effective upon receiving your explicit consent.


"PI" is information that identifies an individual, which we collect when you use the Site, namely, your name, postal address (including billing and shipping addresses), telephone number, fax number, email address, credit and debit card information. If you provide PI of another person, please make sure that you have the right to share that information with us.


DLG use PI primarily to do business with you according and/or in relation to our contractual relationship. We may use your PI for the following purposes:

  • fulfill your requests, such as to respond to a question regarding our products, to help you locate a store near you, fulfill your order, process your payment card, and/or to provide you with customer service.
  • send you important information regarding the Site, changes to our terms, conditions, and policies and/or other administrative information.
  • inform you of products, programs, services and promotions that we believe may be of interest to you (upon having received your according consent to do so).
  • allow you to participate in sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your PI.
  • allow you to participate in sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your PI.
  • facilitate our internal business purposes , namely data analysis, audits, developing new products, enhancing our website, improving our services, identifying usage trends and determining the effectiveness of our promotional campaigns.
  • prevent or detect any misuse or fraud.


We may share PI with third parties for the following purposes:

  • to third party service providers for DLG’s web hosting, data analysis, IT services, e-mail delivery services, survey fulfillment, social media applications and postings, payment and credit card processing, order fulfillment and other similar services.
  • subject to your consent - to third parties to allow them to contact you regarding products, programs, services, information and promotions that they believe may be of interest to you.
  • to third party sponsors of sweepstakes, contests and similar promotions, if you participate and thereby accept the according terms & conditions.
  • by you, on services (for example, message boards, chat functionality, "profile pages" and blogs, community sites where you can "share your story" and review products, among other services) to which you are able to post information and materials. Please note that any information you post or disclose through these services (for example, PI contained in the photos, stories, comments and videos that you submit) will become public information, and may be available to visitors to the Site and to the general public.
  • in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In those instances, the Privacy Policy will stay applicable and in force.
  • only to the extent it is permitted (a) under applicable law including laws; (b) to comply with legal process (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or that of you or others; and (g) to permit us to pursue available remedies or limit the damages that we may sustain. To the extent your consent is required: we will inform you accordingly about the transfer of your PI to third parties in other instances. In this case, we will give you the opportunity to provide us your consent for such transfer.
    Every time when disclosing the PI to third parties to the extent laid out above to countries outside the European Economic Area (EEA), we make sure that such disclosure is in accordance with this Privacy Policy and the applicable data protection laws.


We and our third party service providers may collect Other Information from you, namely your IP address, MAC address, your computer type, screen resolution, OS version and Internet browser, as well as information collected through the use of cookies, pixel tags, web beacons, and other similar technologies to better serve you with more tailored information and facilitate your ongoing use of the Site. We and our third party service providers may also collect Other Information, namely demographic data, for example your city or state as well as aggregate PI in a manner such that the end-product does not personally identify you or any other user of the Site, for example, by using PI to calculate the percentage of our users who have a particular telephone area code.


This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, unless we provide them with the PI you have provided to us. The inclusion of a link on the Site does not imply endorsement of the linked site by us or by our affiliates.

In some cases, we may permit you to use third-party payment services to make payments. If you wish to make a payment using a Payment Service, you will be directed to a webpage that is hosted by the Payment Service and not by us. Any information that you provide through a Payment Service Page will be subject to the applicable Payment Service's privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, any Payment Service's use of information collected through any Payment Service Page.

If you pay with a payment card that is issued by a bank located in a country outside the European Union, then your payment data can be sent to that country as well in order to enable the processing of your payment. By submitting your payment card details you expressly agree that your payment data can be sent to this non EU-country.


We use reasonable organizational, technical and administrative measures to protect PI under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure.


We will retain your PI for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required.


Please do not send us, or disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the Site.


If you have any questions or concerns about the online privacy statement, please contact us at

Cookie Policy


What is a cookie?

A cookie is a small data file, which the Internet browser places on your device. It is what you could call “a identification card” in other words, the cookie’s job is to notify the site that the user has returned. By remembering browser settings, login and system information the user is presented with at service minded and optimized website.

Why do we use cookies?

We use cookies to remember your choices:

  • Language and country
  • Your own designs
  • Browser settings and plug-ins
  • Storing information about usage of our website

Please notice that the data we collect is statistical and not personal.
These are:

  • Google
  • Facebook

Some cookies are set by third parties, which we have chosen to use as suppliers.

How to avoid and / or delete cookies?

Most browsers accept cookies per default however, you can alter your browser settings to not accept cookies, or delete the cookies from your system. Most browsers do allow a “private” mode where cookies are always deleted after a visit. Depending on which browser you are using, the setting has a different name, below you can find most common browsers and the “private” mode:

  • Internet Explorer 8 and newer; InPrivate
  • FireFox 3.5 and newer; Private Browsing
  • Google Chrome 10 and newer; Incognito
  • Safari 2 and newer; Private Browsing
  • Opera 10.5 and newer; Private Browsing

Please read your browser’s help section for more information about how to set the “private” mode, or how to delete cookies. You can still visit our site even though your browser is in “private” mode however, the user experience might not be optimal, and some functionalities might not work.

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If you have any questions or concerns about the online privacy statement, please contact us at